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Is this course Mandatory or Voluntary?
ServSuccess is an encouraged course, however is not mandated in Oklahoma.

This new, professional development program for restaurants, helps build pride and professionalism that wins business. The industry’s first formal certification program trains team members for specific restaurant career paths. The result – a new standard for service and a fresh team member experience. You already know you have what it takes to succeed in this industry. Now focus that drive, that ambition
on taking the next step to expand your qualifications with learning content designed for hard-working professionals like you.
Whether filling gaps in your growing expertise about running a restaurant or making sure you’re ready to take a ServSuccess certification exam, we have full learning suites, targeted courses, and interactive study guides that will feed that hunger, fuel that drive.
ServSuccess provides learning opportunities across career levels and in a way that makes it as convenient as possible for professionals who are already juggling an intense schedule.

Did you know?  The average cost of recruiting/training a new employee is $1,994 per hire. Let ServSuccess help your business train and retain a higher level of employee! This means less time training and more time working with your customers. 

Benefits include:
  • Developing highly credible career paths
  • Building higher levels of skill and competency
  • Attracting and retaining quality talent
  • Reducing costs through a systematic program
  • Engaging employees with an online, 24x7 format

Professional Certification Competencies

Restaurant Professional
 CRP is right for you if you’ve held a couple of these hourly jobs or similar jobs:
• Baker • Head Cook
• Bar Captain • Head Wait Staff
• Bartender • Host
• Cashier • Pantry
• Catering Coordinator • Sauté Cook
• Cook • Server
• Counter Helper • Station Cook
• Dishwasher • Trainer
• Grill Cook

Restaurant Supervisor
If you are in an entry-level supervisory job like the ones listed here, then CRS is right for you:
• Assistant Kitchen Manager • Kitchen Lead
• Assistant Manager • Opener
• Cafeteria Manager • Shift Leader
• Closer • Shift Manager
• Food Service Supervisor • Shift Supervisor
• Key Hourly Associate • Supervisor

Restaurant Manager

If you are in a management position reporting to the general manager or above, then CRM is the credential for you.

• Banquet Chef • Food Service Manager
• Banquet Manager • General Manager
• Catering Manager • Kitchen Manager
• Food & Beverage Manager • Restaurant Manager

The Oklahoma Restaurant Association is your partner in gaining these certifications. Contact one of our certified ServSuccess Proctors today for questions or to schedule your online exam!

What's Happening
The ORA 2022 Strategic Partnership and Marketing Program provides an “at a glance” annual review of ORA’s event calendar and marketing opportunities. It gives you the chance to plan in advance, allocate your marketing budget more effectively. Check out Key Club Partner status! For more information download your copy of the best hospitality marketing program around, or contact Patti Colley at or 405.942.8181.
On the Calendar: "A Tasteful Affair" Legislative Reception
Our 2022 "A Tasteful Affair" Legislative Reception is officially back on the calendar and will be held on March 9 at the Oklahoma History Center in Oklahoma City. Members of the Oklahoma Restaurant Association, Oklahoma Hotel & Lodging Association, and the Oklahoma Travel Industry Association are excited to come together to host the Oklahoma Legislature for this annual culinary event.
Join fellow ORA members on Tuesday, March 29 at the River Spirit Casino Resort in Tulsa for our annual TulsaFest event, featuring a luncheon and educational sessions! Registration to come soon!
3800 N. Portland Ave., Oklahoma City, Oklahoma 73112
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